If your email address suddenly
doesn't work in Outlook <
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Often, various configuration changes on your PC (made by the
user or automatically by software) can affect your pop account
settings in Outlook. When this happens you may receive strange
errors upon popping your email account. To determine what the
error relates to, please access your account using your browser
instead of Outlook. It's easy to use webmail with your
browser, and many use it when traveling or don't have access to a
computer. The following link includes instructions for using
webmail:
http://www.webworkspro.net/tutorials/pop_webmail.htm.
If you *can* access your email with the webmail feature,
then there are no emergencies needed to report concerning your
pop account on the server. We recommend resetting your Outlook
configuration. A new tutorial has been created with easy to read
screen graphics located here:
http://www.webworkspro.net/tutorials/pop_outlook.htm. If you
are *unable* to access your email using webmail, you may
have exceeded your storage space on the server. In this case, open
a ticket on our
help desk and we'll help you
out!
If you are *unable* to access your website or your
email,
a help desk ticket number describing the issue is required for
immediate response:
- Click on this link:
help desk
(Bookmark for your convenience)
- Fill out and describe your emergency
thoroughly. Selecting your domain name in the drop down field is
required.
- Press submit. You'll receive a
notification via email each time someone posts a response to
your ticket.
Now that you have a ticket number use our
emergency pager form
and provide the ticket number. Please note that this pager form
is for emergency use only. If you are unable to reach our
website, or anywhere on the internet, contact your internet
service provider (i.e., Earthlink, AOL, Road Runner, etc.) |